Shipping Policy

Please read our Shipping Policy carefully before using our website and services.

Introduction

At CTPL Enterprises, we are committed to delivering your orders safely and on time. This Shipping Policy explains our shipping process, delivery timelines, and related information.

1. Shipping Partners

To ensure reliable and efficient delivery, we ship orders through trusted courier partners including:

FedEx
Delhivery

The shipping partner is selected based on your location, product availability, and delivery speed.

2. Order Processing Time

Orders are typically processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
In case of high order volume or unforeseen circumstances, processing time may be slightly delayed.

3. Delivery Time

At CTPL Enterprises, we strive to deliver your orders as quickly and safely as possible.

Standard Delivery: Orders are typically delivered within 5–7 business days from the date of shipment.
Delivery timelines may vary depending on your location, product availability, weather conditions, or courier service delays.
Remote or non-serviceable areas may require additional delivery time.

Once your order is shipped, you will receive tracking details via email or SMS so that you can monitor your shipment status in real time.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
We may offer free shipping on selected products or promotional offers from time to time.

5. Order Tracking

Once your order is shipped, you will receive:

A confirmation email or message
Tracking details
Courier partner information

You can use the tracking number to monitor the status of your shipment.

6. Delivery Attempts

Our courier partners may make multiple delivery attempts. If delivery is unsuccessful due to incorrect address, customer unavailability, or refusal to accept the order, the package may be returned to us.

Additional shipping charges may apply for re-shipment.

7. Delayed or Lost Shipments

While we strive to ensure timely delivery, delays may occasionally occur.
If your shipment is delayed or appears lost:

Contact our customer support team.
We will coordinate with the courier partner to resolve the issue as quickly as possible.

CTPL Enterprises is not responsible for delays caused by natural disasters, strikes, government restrictions, or other events beyond our reasonable control.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.
CTPL Enterprises will not be liable for delays or failed deliveries resulting from:

Incorrect address
Incorrect phone number
Incomplete shipping details

Please verify your shipping information before placing an order.

9. Damaged Packages

If you have any questions regarding our Shipping Policy, please contact us:

Inspect the package before accepting delivery.
Take photos of the package and product.
Contact our support team within 48 hours of receiving the order.

We will investigate the issue and provide a suitable resolution.

10. Contact Us